As the face of the GP practice, health centre or hospital, medical receptionists have the 'front line' responsibility of providing a professional and customer focused service. If receptionists are welcoming and helpful, your patients will feel valued .The way a receptionist handles requests, queries and complaints can have a serious impact on the service you deliver, either positively or negatively and a professional approach to communication is vital.
This interactive course enables participants to develop an insight into the importance of customer service as well as showing them how to improve their own performance. It will demonstrate the fundamental skills required when communicating with patients and help delegates understand the importance of their role in providing an excellent service to patients and their relatives.
Course fee includes: