This course is suitable for all clinicians carrying out telephone triage and consultations regularly. It covers the basic skills that are required for effective and safe telephone assessments within health care settings and is suitable for most service delivery models, from a total triage system to consultations. This course is highly interactive with opportunities to discuss issues relevant to your place of work throughout. A mixture of learning techniques are utilised, including listening to real calls, group exercises and plenary sessions and debate to help you to understand this difficult and often stressful area of work.
Speaker: Sally-Anne Pygall
Sally-Anne Pygall, is one of the leading experts in telephone triage and consultations in the UK. With many years’ experience as a senior manager in the area of telephone triage/consultation work in Primary Care and unscheduled care provision (including out of hours services), Sally-Anne is able to offer unrivalled experience and knowledge in training and consultancy services for telephone healthcare. She has worked in the private and public sector, as well as social enterprise organisations.
CPD certificate provided on completion